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If working from home fits your lifestyle better than going into an office every day, working for a virtual call center is a great option. This opportunity doesn’t require a lot of upfront training but rather the right personality and drive to work independently of others. Having a social personality will help build rapport with callers and keep the experience positive for both you and them. Keep reading…

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About Charlotte NC Work From Home Jobs

One company that is offering work from home call center jobs is Allstate. Allstate is a well-known insurance company that was founded in 1931 and now employs over 10,000 people. Allstate wants their employees to love their jobs so that they can live a balanced and happy life. They also strive to be inclusive and supportive for all employees to feel that they have a second home at Allstate.

Benefits

Working for a large company has some added benefits “As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.”

On average they pay $15 an hour for customer service representative positions. They do require that you be flexible with your schedule as they are open 365 days a year and need employees to be available to help fill shifts and work on holidays. Allstate provides all the equipment that you will need to do your job, you simply need to have a reliable internet connection and a workstation to support the equipment provided. This workspace is required to be private, secure, and away from any distractions as you will be handling sensitive personal information.

Interview Process

Interviews for Allstate are typically straightforward, and the process takes a couple of days to around a week to complete. Usually, they will have you call in to complete a phone interview and if that goes well you will go into their site to conduct a one-on-one interview. They will also require you to complete a background check and submit a drug test prior to being hired.

Feedback

Reviews from employees highlight their benefits and training programs. They felt that they had the potential for advancement, great 401k options, that they were well compensated, and worked for a company that cared for them as employees. Other reviews state that their paid time off policy was fantastic and that the environment at work was inclusive. Although others felt that the training was not sufficient and that they hours were too long. As with all jobs working as a customer service representative has its pros and cons but choosing a good company to work from home for is a great way to fit work into your busy schedule.

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